Howes Percival LLP is a limited liability partnership registered in England and Wales with registered number OC 322781 and is authorised and regulated by the Solicitors Regulation Authority.
Howes Percival LLP is subject to the SRA Code of Conduct, which may be viewed at www.sra.org.uk. The term “Partner” is used to refer to a member of Howes Percival LLP, or an employee or consultant of it (or any subsidiary of it) with equivalent standing and authority. A list of members' names is open for inspection at our registered office: Nene House, 4 Rushmills, Northampton NN4 7YB. Howes Percival LLP's VAT number is 119523573.
All of the members of Howes Percival LLP are solicitors of England and Wales, apart from Stuart Maggs (who is a non-lawyer).
We are regulated by the Solicitors Regulation Authority (the independent regulatory body of the Law Society of England and Wales) whose address is The Cube, 199 Wharfside Street, Birmingham, B1 1RN. We are subject to the SRA Standards and Regulations 2019, which may be viewed at www.sra.org.uk.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your matter.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and:
• no more than 12 months from the date of act/omission; or
• no more than 12 months from when you should reasonably have known there was cause for complaint.
Please note however that the Legal Ombudsman’s services are only available to members of the public and very small businesses, charities, trusts and clubs.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: [javascript protected email address]
Legal Ombudsman PO Box 6806, 6167, Slough, SL1 0EH
Alternative complaints bodies (such as Pro Mediate UK Limited - www.promediate.co.uk) exist which are competent to deal with complaints by consumers about legal services should both you and we wish to use such a scheme. However, we do not agree to use such a scheme. Our e-mail address is [javascript protected email address].
Howes Percival LLP is not authorised under the Financial Services and Markets Act 2000. Howes Percival LLP will not give and the scope of its instructions does not extend to providing investment services, to acting as your financial adviser or otherwise providing advice on the merits of a particular transaction. We are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Law Society of England and Wales, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000. We can provide these investment services if they are closely linked to the legal work we are carrying out.
We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at https://www.fca.org.uk/firms/financial-services-register.
The Law Society of England and Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. The Legal Ombudsman deals with complaints against lawyers. If you are unhappy with any insurance advice you receive from us, you should raise your concerns with either the SRA or the LeO whose addresses appear below. Please also note that we act as an ancillary insurance mediator only in this regard and not as an insurance provider.
Howes Percival LLP maintains a minimum of £3,000,000 of professional indemnity insurance in accordance with our professional requirements. Details of the insurers who provide us with cover to that minimum level are available from our brokers, JLT Specialty Limited, The St Botolph Building, 138 Houndsditch, London EC3A 7AW.
Howes Percival complies with the Bribery Act 2010 and the Criminal Finances Act 2017 and takes a zero tolerance approach to any breach of either piece of legislation. Howes Percival has policies and procedures in place to ensure that the firm remains compliant with the legislation.
The information on this site about legal matters is provided as a general guide only. Although we try to ensure that all of the information on this site is accurate and up to date, this cannot be guaranteed. The information on this site should not be relied upon or construed as constituting legal advice and Howes Percival LLP disclaims liability in relation to its use. You should seek appropriate legal advice before taking or refraining from taking any action.
Links on this site to third party websites are for your convenience and do not imply that we endorse those sites. Howes Percival LLP is not responsible for the content of third party websites.
Howes Percival LLP's VAT number is 119523573.
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